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Job Description Job Summary: A customer-focused individual contributor who demonstrates proficiency in completing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at the company's site with minimal supervision. They may provide some technical guidance to less experienced technicians. Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permits This position may require licensing for compliance with export controls or sanctions regulations Experience: Significant field service work experience Expert level knowledge of and/or experience with engine products Customer service experience Mandatory competencies Marine application <ul> <li>Minimum 8-10-year experience in Marine segment working without supervision in a Cummins dealers or well-known marine companies.</li> <li>Must obtain training certificates from Cummins distributors / dealers.</li> <li>Experts in inframe overhaul , Top end overhaul and other Cummins recommended services on ( QSK60 MCRS, QSK60 HPI , Kta 50 M, KTA 38 M , Kta 19 M and all DM generators without supervision. </li> <li>Expert to manage job scope and expert to lead the team.</li> <li>Expert to operate Marine specs control panel ( Auto Maskin DCUs and mercury controls ) to operate the marine Engine sand Gensets for startup , troubleshooting.</li> <li>Expert to use Cummins electronic ( Insite &amp; In power ) , Measuring instrument ( Inside bore gauge and Micrometer)and mechanical special tools.</li> <li> Skilled to create technical , job completions and diagnosis analysis reports,</li> <li>Aware of UAE weather conditions ,vessels engine rooms conditions , layouts , sea water cooling system , fuel system and exhaust installation.</li> <li>Skilled to read and understanding electrical drawings and familiar with electrical components.</li> <li>Can travel to onshore , offshore &amp; oil &amp; gas customers site without hesitation..</li></ul>Key Responsibilities: Projects a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; displays an attitude of professionalism. Anticipates and ensures prompt and efficient attention to customer needs; escalates key customer or market information to supervisor. Applies documented Standard Repair Times (SRTs) and follows applicable processes, procedures, and policies to diagnose and complete complex repairs, including identifying and preparing required parts, tools, and support equipment to maintain uptime and diagnose downtime failure across multiple products and/or market segments at the customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents, via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customers and escalates to Supervisor. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Partners with supervisor and applicable stakeholders to review repair plans, parts lists, etc., required for major repair jobs. Engages with relevant stakeholders to communicate additional parts originally not included in the estimated job plan required to continue the troubleshooting process. Makes informed decisions beyond standard published processes when applicable to solve problems in one or multiple market segments. Performs final engine/component inspection or run test. Identifies technical upgrade or component update reports and ensures the key information delivery to the customers. Independently provides training or introduction on product promotion to meet the field customer's needs. Escalates unresolved issues to product specialists or supervisor. Understands and uses service repair manuals to support/assist with daily tasks. Ensures adherence to all relevant Health, Safety &amp; Environmental and Quality training policies, procedures, and legislation and reports any issues/incidents to site management and to their supervisor. May spend some time providing technical guidance to less experienced technicians and provide work direction. Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Ensures accountability - Holding self and others accountable to meet commitments. Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Marine Field Service Technician

POSITION SUMMARY: The Certified Marine Service Technician performs all service and warranty repairs on boats, motors, trailers or ATVs in a timely and efficient manner according to manufacturer specifications. ESSENTIAL FUNCTIONS: <ul><li>Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. </li><li>Troubleshoots, diagnoses and repairs all mechanical and electrical problems on respective boat, motors, trailers and ATVs. </li><li>Installs all types of accessory items. </li><li>Assists customers by answering specific technical questions to help the customer understand the operation of the unit and the work to be done or work already completed. </li><li>Attends technical training to improve proficiency, quality of work and to achieve higher levels of certification. </li><li>Water tests unit with customers to verify work performed and to explain the operation of the product. </li><li>Remains familiar with painting process, decal application and fiberglass repairs. </li><li>Performs rigging as required. </li><li>Maintains a clean and professional work area. </li><li>ALL OTHER DUTIES AS ASSIGNED.</li></ul>EXPERIENCE/QUALIFICATIONS: <ul><li>High School education, on-going completion of classes towards higher level of manufacturer certification or equivalent experience</li></ul>KNOWLEDGE, SKILLS, AND ABILITY: <ul><li>Ability to understand electrical systems and wiring </li><li>Ability to communicate in a friendly and professional manner to our customers and other associate</li><li>Ability to establish and maintain effective working relationships with Management, coworkers and customers</li><li>Provide own tools</li></ul>TRAVEL REQUIREMENTS: <ul><li>N/A</li></ul>PHYSICAL REQUIREMENTS: <ul><li>Ability to perform heavy lifting up to and in excess of 50 pounds</li><li>Ability to work both inside and outside</li></ul>INDEPENDENT JUDGEMENT: <ul><li>Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. </li></ul>Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Health Savings Account</li><li>Flexible Spending Account</li><li>Voluntary benefits</li><li>401k Retirement Savings</li><li>Paid holidays</li><li>Paid vacation</li><li>Paid sick time</li><li>Bass Pro Cares Fund</li><li>And more!</li></ul>Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at <a href="mailto:hrcompliance@basspro.com" target="_blank">hrcompliance@basspro.com</a>. Bass Pro Shops

Certified Marine Service technician

Role Overview Are you ready to take your technical skills offshore and make a real impact in the world of marine navigation? Sperry Marine is a leading supplier of navigation, communication, information, and automation systems for commercial marine and naval markets. Headquartered in the United Kingdom, we have an extensive international presence across Europe, the Americas and Asia, employing almost 400 people across ten countries. We're on the lookout for a Marine Service Technician to join our Richmond, BC-based team. If you're passionate about electronics, thrive in dynamic environments, and want to work with cutting-edge navigation systems aboard vessels around the world - this is your opportunity. What You'll Do: <ul> <li>Install, troubleshoot, and test advanced marine systems - including radar, steering, and control systems - aboard ships and onshore.</li> <li>Lead shipboard installations and support sea trials to ensure optimal performance.</li> <li>Deliver hands-on training to crews and build strong customer relationships.</li> <li>Represent Sperry Marine with pride, promoting our products and services globally.</li></ul>Work Pattern &amp; Environment: This role is not your typical 9-5. Due to the nature of marine service work, you'll need to be flexible and ready for: <ul> <li>Anti-social hours, including evenings, weekends, and public holidays.</li> <li>Overnight stays - sometimes at short notice - depending on vessel schedules and service needs.</li> <li>Offshore travel, including launch services up to 100 miles out and boarding via Jacob's ladder.</li> <li>Working at heights (up to 60 feet) or in confined spaces, and exposure to varying weather conditions.</li></ul>About You A proactive problem solver with a can-do attitude and a strong commitment to delivering excellent customer service to our clients, known for reliability, adaptability, and professionalism. <ul> <li>Diploma, degree, or equivalent experience in Electrical/Electronics Engineering or a related technical field - or willingness to train in marine systems</li> <li>Strong verbal and written communication skills in English</li> <li>Ability to learn and assist in troubleshooting marine electronic systems (including PCB-level diagnostics)</li> <li>Basic understanding of technical schematics and blueprints - with training support available</li> <li>Physically able to lift 20-25 kg, work at heights, and in confined spaces</li> <li>Comfortable working aboard ships, offshore platforms, and in varied weather conditions</li> <li>Willing to travel (approx. 30%), work weekends, and respond to short-notice assignments</li> <li>Valid driver's license with a clean driving record</li></ul>If this sounds like it matches your experience and what you'd love to do, we can't wait to hear from you! And because we believe that diverse teams perform better, we'd especially love to hear from you if you're from an under-represented demographic. What You Get in Return <ul> <li>CA $63,000 - CA $75,000 pension and benefits</li> <li>Company vehicle</li> <li>International and dynamic working environment with a fully supportive team of professionals.</li> <li>Solid opportunities in an environment that encourages and recognizes excellent performance.</li></ul>About Us With over 100 years of history and expertise in navigation, we have established our self as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems. We take pride in our commitment to provide 24/7support to all of our customers. People are at the heart of everything we do. Our company grows because of our employees' dedication and commitment to delivering for our customers, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health &amp; well-being benefits, and investment in your future development. We know everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation.

3 Vessel Service Support Permanent Jobs