Cruise Director | Cruise Whitsundays
Journey Beyond
Airlie Beach QLD, Australia
Published 1 week ago
Passenger Vessels
Permanent
Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia's first underwater accommodation, Reef suites, and a Reefsleep glamping experience at the Reef World pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises to our sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.
About the Role
We are currently seeking a motivated and experienced individual to join the team as Cruise Director! This role is responsible for supervising the on-board hospitality operations overseeing the Food & Beverage service and overall guest experience on the product.
Key responsibilities include, but are not limited to:
You will be an experienced team leader passionate about service delivery and high performance, with a demonstrated positive "can-do" attitude motivated to go above and beyond for our guests creating ongoing memorable and unique guest experiences.
Requirements
The ideal candidate will be passionate and proud of the food and service that you deliver and be willing to go above and beyond for our guests creating ongoing memorable and unique guest experience. To be successful in this role you will deliver effective team management, high attention to detail and present a high standard of delivery.
You will hold or obtain prior to employment, the following;
What We Offer
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia's first underwater accommodation, Reef suites, and a Reefsleep glamping experience at the Reef World pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises to our sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.
About the Role
We are currently seeking a motivated and experienced individual to join the team as Cruise Director! This role is responsible for supervising the on-board hospitality operations overseeing the Food & Beverage service and overall guest experience on the product.
Key responsibilities include, but are not limited to:
- Leading by example, delivering exceptional guest experiences and consistent service
- Ensuring high team performance and professional presentation
- Facilitate performance conversations and appraisals for the CA team
- Promotion of NPS guest feedback cards ensuring cards are issued and returned
- Address guest complaints or issues promptly to maintain guest experience
- Adherence of operational procedures and WHS requirements
- Overseeing the stock control of consumables on board and daily reconciliations
- Promotion of Navigator content including educational and informative posts by crew
- Management of the allocated work area and any tasks within the area
You will be an experienced team leader passionate about service delivery and high performance, with a demonstrated positive "can-do" attitude motivated to go above and beyond for our guests creating ongoing memorable and unique guest experiences.
Requirements
The ideal candidate will be passionate and proud of the food and service that you deliver and be willing to go above and beyond for our guests creating ongoing memorable and unique guest experience. To be successful in this role you will deliver effective team management, high attention to detail and present a high standard of delivery.
You will hold or obtain prior to employment, the following;
- Hold a Certificate III in Hospitality/Tourism and/or comprehensive experience in a Supervisory position within the Hospitality/Tourism industry;
- HLTAID011 Provide First Aid and HLTAID015 Provide CPR & Apply Oxygen Therapy;
- QLD Responsible Service of Alcohol;
- QLD Blue Card (Working with Children's Check);
- Elements of Shipboard Safety Certificate
What We Offer
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Up to 50% off at the Cruise Café & Bar
- Up to 50% off the bar on board vessels
- Free public transport
- Salary sacrifice remote area benefits