Job Description
Salesforce Senior Delivery Manager
Experience: 15+ years
Job Type: [Full-time]
Job Summary:
We are seeking an experienced Salesforce Senior Delivery Manager to lead and oversee large-scale Salesforce implementations and digital transformation initiatives. The ideal candidate will have 15+ years of experience in IT service delivery, with extensive expertise in Salesforce solutions, stakeholder management, and agile delivery methodologies. This role requires a strategic leader who can drive end-to-end project execution, manage cross-functional teams, and ensure the successful delivery of Salesforce programs aligned with business goals.
Key Responsibilities:
Here's how you'll contribute:
You'll do this by:
Core Skills:
Desired Skills:
How we'd like you to lead:
Advantage Zensar
We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:
Salesforce Senior Delivery Manager
Experience: 15+ years
Job Type: [Full-time]
Job Summary:
We are seeking an experienced Salesforce Senior Delivery Manager to lead and oversee large-scale Salesforce implementations and digital transformation initiatives. The ideal candidate will have 15+ years of experience in IT service delivery, with extensive expertise in Salesforce solutions, stakeholder management, and agile delivery methodologies. This role requires a strategic leader who can drive end-to-end project execution, manage cross-functional teams, and ensure the successful delivery of Salesforce programs aligned with business goals.
Key Responsibilities:
- End-to-End Delivery Leadership: Oversee Salesforce implementation and optimization projects, ensuring they are delivered on time, within scope, and on budget.
- Stakeholder Management: Partner with business leaders, product owners, architects, and technical teams to define requirements, set expectations, and drive project success.
- Team & Vendor Management: Lead onshore/offshore teams, engage with third-party vendors, and ensure seamless collaboration across functions.
- Governance & Compliance: Establish and enforce best practices, security standards, and compliance measures for Salesforce solutions.
- Agile & DevOps Execution: Drive agile delivery frameworks, CI/CD pipelines, and DevOps practices to enhance efficiency and quality.
- Risk & Issue Management: Proactively identify risks, develop mitigation strategies, and ensure issue resolution in a timely manner.
- Customer Success & Adoption: Ensure user adoption, continuous improvement, and alignment of Salesforce solutions with evolving business needs.
- 15+ years of IT experience with at least 8+ years in Salesforce program/delivery management.
- Strong expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ, and integrations.
- Experience managing multi-cloud, enterprise-level Salesforce implementations.
- Proven ability to lead cross-functional teams, manage large budgets, and drive transformation initiatives.
- Strong understanding of Agile (Scrum, SAFe), DevOps, and ITIL frameworks.
- Excellent communication, stakeholder management, and problem-solving skills.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder, Sales/Service Cloud Consultant) are highly preferred.
- Experience working with global delivery models and managing offshore teams.
- Prior experience in technology consulting, professional services, or enterprise IT.
- Knowledge of Conga, MuleSoft, Vlocity, or other Salesforce ecosystem tools.
- Experience in driving automation, AI/ML integrations, or data migration projects in Salesforce.
Here's how you'll contribute:
You'll do this by:
Core Skills:
Desired Skills:
How we'd like you to lead:
Advantage Zensar
We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:
- Putting people first
- Client-centricity
- Collaboration